Terms & Conditions

SALON T&C’S - Good Vibes only!

Please arrive 15 minutes prior to your appointment as our medical questionnaire card must be filled out prior to treatment. Please inform us if you have any medical problem that may prohibit your treatment.

24 Hour Notice for all cancellations is required.

If for any reason you cannot attend an appointment, please contact the clinic as soon as possible as we are trying to accommodate all of our clients and give them a time that suits them. We have a waiting list in place each day so we would be extremely grateful to be able to offer your appointment to another client who is waiting on an appointment.

Appointments for all treatments require a €20 deposit to secure your booking.

You can cancel or change your booking up to 24 hours in advance of your visit with no extra charge. However if you fail to adhere to the cancellation policy as stated under the terms and conditions Shirley’s Beauty & Laser Clinic has the right to deduct your €20 deposit and then charge you the balance of your booking amount left to pay in the salon after deducting the deposit. Failure to attend or cancelling with less than 24 hours notice for any treatment or any prepaid course of treatment(s) will mean this treatment is then deducted from your course.

Prices are guideline only and can vary depending on the staff member and the service performed in the salon.

Lost gift vouchers cannot be authenticated or replaced.

Loyalty cards are available at reception and you will receive points for every treatment purchased. Points may not be transferred to another card or clients.

You will receive points for most treatments. Please note points are not given for Laser Treatments, Permanent Makeup or Products, discounts are already given for these products.

Clients under 18 years of age are required to have parental consent for all treatments.

Repairs for any nail breakages have a grace period of up to 7 days. Nail breakages all depend on your daily duties, we cannot accept liability for wear & tear after the 7 day grace period.

We do not refill other clinics work, any nails done elsewhere will require a Full Set to be performed on your first visit to our clinic. We cannot stand over the products that another clinic uses, to ensure that you receive a high quality and long lasting treatment, we will use all our own products in order for us to stand over our work. Removal incurs an extra charge due to the period of time required to ensure a smooth, healthy and clean nail base to work on prior to beginning the treatment.

We will always offer to repair and/or redo your treatment should there be any issues. No refunds are given for any service performed!

Under no circumstances will a Laser Treatment be performed on any client at Shirley's if they have been on Sun Beds, if there is visible sun exposure, spray tan or false tan residue of any kind on the body.

This goes for all laser treatments using both the GentleMax Pro Plus, Nordlys & PicoWay Tattoo Removal Machine.

There must be no residue of false tan on the body.

There is a minimum of 4-6 weeks since your last sun bed or sun exposure before you can have any laser treatment performed. This is to protect you; our client and to ensure you get the best results in the safest manner possible.

Laser is attracted to dark pigment in the hair, which is why laser works on dark or brown hairs in comparison to white, blond or red hairs. If you have an active tan i.e sun beds, false tan, sun exposure you will have new active melanin on the skin which is a different skin colour to the initial settings used in your treatment. In turn this can cause a pigmentation reaction to the laser due to the tan on the skin.

It is important not to confuse darker skin types with actively tanned skin, we have different settings and wavelengths for dark skin types which work fantastic for laser treatments!

If you arrive to the clinic with any sun bed use, sun exposure or false tan residue your treatment will be deducted from your course and/or you will be charged for the treatment. This is all explained during your consultation.

If you are getting laser treatments please cover up the area and always wear SPF30 minimum and reapply every 2 hours every day even if there is no visible sun, the UV rays are still out there!

At Shirley’s, Excellence in Customer Service is at the heart of everything we do and we are constantly striving to provide an amazing treatment with exceptional standards of customer service every single day.

In return, we ask that all our clients are kind and respectful to Shirley’s Team Members. Everyone has the right to feel safe and secure at work.

Anyone who breaks Shirley’s Code, behaving in a violent or aggressive manner verbally or physically to any of our team members will be asked to leave immediately and will not be welcome in our clinic again!

Phorest T&C’S - https://shirleys.phorest.me/book/terms

ONLINE SHOP T&C’S

1. Shipping & Delivery

We process the orders at noon every day. This means that orders placed before noon should be shipped in the same day.

Orders placed during the weekends (Saturday After 12PM & Sunday) will be processed Monday the following week. All delivery times will depend on stock availability.

We ship the items using An Post and we estimate the delivery times for Ireland to be within 24-48 Hours of your order being shipped but can take longer depending on An Post and public holidays. Please check AnPost website for further information. If your items have not arrived in time, please use the e-mail info@shirleysbeautyclinic.com or call 021-4822945 for enquiries.

You will find the estimated shipping cost for your order at the bottom of you basket. The cost of shipping will be available and you will need to select it during the [Checkout] steps before you finalise your order. We have no hidden fees nor surcharges.

Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.

Please note that we will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

You shall be responsible for making all necessary arrangements to take delivery of the goods except where alternative arrangements have been otherwise agreed.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery, then we reserve the right to store the goods until actual delivery or collection and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.

2. Returns & Replacements

We request that you examine the goods on delivery or on collection (as the case may be) within the first 48 hours. Where you wish to return goods because they are damaged or defective, we request that you do so in accordance with our [Returns] policy.

We are happy to exchange or refund any goods which you have purchased within 28 days from the date of purchase.

Please do not return goods to us without following the steps below. We will not be liable for any goods returned to us that do not follow this procedure.

1. You have a statutory duty to take reasonable care of the goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a “consumer” under the Consumer Protection Regulations in relation to cancellation of an order or returning goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.

2. Before returning any goods to us we request that you contact us by e-mail at info@shirleysbeautyclinic.com or call 021-4822945 to inform us that goods are being returned.

3. In returning the goods to us we request that you comply with the following requirements:

3.1. You state your original order reference number on any correspondence sent with the returned goods to assist us in dealing with any refund efficiently;

3.2. Return all the original packaging where possible to do so;

3.3. Ensure that the goods are packaged securely taking all measures where possible to prevent damage in transit;

3.4. On the outside of the parcel packaging, clearly mark the order reference number and our postal address.

For example:

Order returned: 10001827

Shirley’s Beauty & Laser Clinic,
Unit 4BG,
Crestfield Shopping Centre,
Glanmire,
Co. Cork
T45 EF24

3.5. Under no circumstances write on the packaging of the parts.

4. Except where otherwise agreed, you are responsible for returning the goods to us whether that may be in person or by courier. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any goods that are lost or damaged in transit.

5. Where goods have been damaged whilst in your possession we shall not be obliged to accept the return of those goods. In such circumstances, we will notify you that the goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

6. We shall inspect all goods that are returned and should we deem the complaint for damaged or faulty goods to be unjustified, we will inform you of the reasons for our decision and either notify you that the goods are ready for collection or arrange for them to be re-delivered to you.

7. Where we accept the return of the goods, we will provide you with either replacement goods or a full refund or account credit as you request. Any refund will be repaid or credited within 30 days of being notified of your intention to cancel.

8. We offer the Dermalogica 100% Money Back Guarantee and will accept any Dermalogica product for refund or exchange should you be dissatisfied for any reason within 28 days from the date of purchase.

3. Ordering

Please note that you shall be responsible for ensuring the accuracy of any order which you submit and for providing us with all necessary information relating to the goods within a sufficient time of placing your order to enable us to process your order and deliver the goods to you in accordance with our policies.

Please note that, while you will receive an email clearly stating your ordered products, the price you are charged for the order, the billing and delivery information that you have submitted to us.

4. Payment, Pricing

We accept Credit and Debit Card online payments in a very secure manner through Stripe Payments (www.stripe.com) & Apple Pay.

All charges are in Euro.

Please be aware that prices displayed in your shopping bag are the current prices of the goods and the amount you will be charged for each item when submitting your order.

Prices are subject to change without notice.

Please note that you are to pay for the goods at the time you place the order and before the goods are dispatched. In the event of any dispute or claim arising in relation to the goods, you shall follow the procedure in [Returns] but remain liable to pay to us, in full, the price of any goods actually delivered and not the subject of any claim or dispute.

5. Cancellations

Please note that cancellations may occur in the following circumstances:

- where any sum remains unpaid;

- where the goods are unable to be delivered or collected in accordance with the [Shipping & Delivery] terms ;

- If we are unable to supply you with the goods you have ordered for any reason (beyond our control) and it is necessary to make alternative arrangements or offer you a substitute product, we will notify you and you will have the option to either accept the replacement product or cancel your order and receive a full refund.

However, you will be entitled to cancel the order with us in the following circumstances:

- where goods supplied are faulty or not in accordance with the specifications of your order.

In all other circumstances, once the goods have been received, you will not be able to cancel the order and will be liable to us for the price, unless otherwise determined in our absolute discretion.

Where you wish to cancel your order, we request that you return the goods to us in accordance with our [Returns] policy.

We warrant to you that the goods will be of satisfactory quality and fit for their normally intended purpose. This warranty is given subject to the following conditions, and we shall be under no liability in respect of:

- any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair attempts of the goods without our approval;

any attempt made by you or any third party to remedy a defect before the goods in question have been returned to us for inspection (if so required).

6. Discounts & Promotions

When we are running a sale, promotion, special offer or discount code you cannot combine discount codes when purchasing online.

If you have a 15% Off discount code and we are running a special offer such as a free cleanser/product/kit when you purchase a certain amount of products or spend over a certain amount, you can only avail of one offer.

RVR90 Kits, Bundles and items already reduced in price are excluded from promotions are they are already heavily discounted.

All coupon codes are applied to the item subtotal, excluding shipping and handling.

Gift Vouchers, Laser Courses, Skin Courses & Training courses are also excluded from any promotional codes unless specifically stated otherwise.

Offers can be amended by us or withdrawn at any time.

The Management & Staff at Shirley’s Beauty & Laser Clinic